- The kinds of personal information we may gather
- Why we gather such information and how we do so
- What we use your personal information for
- When we might share your personal information
- How you can access and update your personal information
- How we protect the information we store about you
Information We Collect
We adhere to the highest standards of ethical practices in all of our operations and are dedicated to protecting the privacy of our users. When you use the Application, you allow us to access certain information from your profiles that you may have on the Third-Party Access Sites. The information you allow us to access is influenced by the privacy settings you establish at the Third-Party Access Sites. You can control and find out more about these settings at the Third-Party Access Sites. For example, we may access and store some or all of the following information, as allowed by you, the Third-Party Access Sites and your preferences:
- Your first and last name
- Your car make and model
- Your user ID number, which is linked to publically available information such as name and profile photo
- The user ID numbers for your friends that are also connected to the Application
- The phone number you provided to the Third-Party Access Site when you registered
- Your physical location and that of your access devices
Registration may be required and personal information may also be collected in certain portions of the Website or Application in which you specifically and knowingly provide such information, e.g. community postings. We also may collect and store information about you that we receive from other sources, to enable us to update and correct the information contained in our database.
We never use or install spyware on your computer, nor do we use spyware to retrieve information from your computer.
You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but, if you prefer, you can usually modify your browser setting to decline cookies. If you disable cookies, you may lose some of the features and functionality of the Website and Applications.
How We Use the Information We Collect
We use the information we learn from you to help us personalize and continually improve your experience on the Website and Application. For example, we may use information collected from you in any one or more of the following ways:
- To create a profile
- To provide application content and improve the creation of cards
- To identify and suggest connections with other users
- To enable user-to-user communications
- To provide technical support and respond to user inquiries
- To prevent or detect fraud or potentially illegal activities
- To notify users of updates
- To communicate about new and current content and functionality
- To solicit input and feedback to improve our product offering
- To customize your user experience
- To resolve disputes, collect fees, and troubleshoot problems
- To analyze trends and user traffic and gather statistical information
- To inform users about new products or promotional offers
- To enable third parties to carry out technical, logistical or other functions on our behalf
One important use of your information is communication. If you have provided your e-mail address, we’ll use it to respond to customer support inquiries, and keep you informed of application activity, including comments from friends, notifications. We may also send promotional e-mail messages and promotional SMS messages directly or in partnership with parties other than WHIP.
We may use your personal information to fulfil orders, provide customer service, track your compliance with the Website’s or Application’s rules and regulations, or for editorial and feedback purposes (to the extent that is explained when you provide the information). In the event we plan to publicly post any of your personal information on a website (as, for instance, a letter), we will request your permission to provide such posting.
When you interact with the Website or Application, our servers may keep an activity log that does not identify you individually (“Anonymous Information”). Generally, this information is collected though “traffic data”. We collect and store certain administrative and traffic information with each use of the service or Website including: source IP address, time of access, date of access, web page(s), software crash reports, type of browser used, session identification number, search terms, search results, access times and referring websites addresses.
We use information that is not personally identifiable to help us determine how users use the Website and Application and who our users are so we can improve our product offering and ensure that it is as appealing as we can make it for as many people as possible. We also use Anonymous Information to provide statistical “ratings” information in aggregated form to our partners and other third parties about how our users collectively use the Website and Application. We may also use or share Anonymous Information (or other information, other than personal information) in any other manner that we deem appropriate or necessary.
We may share non-personal information with our partners and others from time to time. Examples of such non-personal information include the number of users who visited the Website or Application during a specific time period. This information generally is shared in an aggregated form.
We may also use or disclose personal information if required to do so by law or in the good-faith belief that such action is necessary to (a) conform to applicable law or comply with legal process served on us or the Website; (b) protect and defend the our rights or property, the Website, the Application or our users, and (c) act under emergency circumstances to protect the personal safety of us, our affiliates, agents, or the users of the Website, the Application or the public.
Sharing of Your Information
We will share your information (in some cases personal information) with third parties in the following circumstances.
Your information, and the contents of your private online communications, may be accessed and disclosed (i) in response to legal process (for example, a court order, search warrant or subpoena); (ii) when we have a good faith belief that we are required to disclose the information in response to legal process; (iii) in other circumstances in which we believe the Website or Application are being used in the commission of a crime (including exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction); (iv) when we have a good faith belief that there is an emergency that poses a threat to the safety of you or another person; and (v) when necessary either to protect our rights or property including to enforce our policies, or for us to render the services you have requested.
The Website and Application are not intended for children under the age of 13, and we do not knowingly collect personal identifiable information from children under 13 years of age. If you are under 13 years of age, you should not use this Website or Application, and under no circumstance should you send information about yourself to us. If we discover that a child under the age of 13 has provided us with personally identifiable information, we will immediately delete such information from our records.
How to Access and Update Your Information
To manage the information we receive about you from Third-Party Access Sites, you will need to follow the instructions at that site for updating your information and changing your privacy settings.
If you no longer want us to make active use of your information, you may send an e-mail to email@example.com. Place “Delete My Account” in the subject line and include your first name, last name, e-mail address and user ID number for the Third-Party Access Site, if applicable, in the body of the e-mail. We will respond to your request within thirty (30) days. Please note that certain records, for example those pertaining to payments or customer service matters, will be retained for legal and accounting purposes. If you have sent or posted content on the Website or Application, we may not be able to delete it.
Your Sharing and Messaging Options
If you visit the Application on a Third-Party Access Site, we will be able to access and store profile and other information about you as described above. The categories of information you share with us will depend, in part, on the privacy settings you have established at the Third-Party Access Site where you access the Application. Many Third-Party Access Sites allow you to control how you share information with third-party applications and websites, such as the Application, through your privacy settings on each Third-Party Access Site. We do not control what privacy settings those sites make available to their users, so we refer you to the privacy policies that are posted on those sites to learn what options they make available to their users.
Note that if you opt-out of our promotional communications, we may still e-mail or communicate with you from time to time if we need to provide you with information or if we need to request information from you with respect to a transaction initiated by you or for other legitimate non-marketing reasons.
Security of Your Information
We utilize security measures to protect the security of your information, and we are committed to the protection of your information which is stored in secure operating environments that are not available to the public.
While we take precautions against possible security breaches of our websites and our customer databases and records, no website or Internet transmission is completely secure, and we cannot guarantee that unauthorized access, hacking, data loss, or other breaches will never occur. Although we strive to protect your personal data, we cannot guarantee the security of your data while it is being transmitted to our site; any transmission is at your own risk. Once we have received your information, we have procedures and security features in place to try to prevent unauthorized access.
You promise to: (a) provide true, accurate, current and complete information about yourself and your business as prompted by the Website’s registration form (such information being the “Registration Data”) and (b) maintain and promptly update the Registration Data to keep it true, accurate, current and complete. If you provide any information that is untrue, inaccurate, not current or incomplete, or WHIP has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, WHIP has the right to suspend or terminate your account and refuse any and all current or future use of the Website and Application (or any portion thereof). You are entirely responsible for the security and confidentiality of your password and account, taking precautions and providing security measures best suited for your situation and intended use of the Website and Application. Please note that anyone able to provide your personally identifiable information will be able access your account so you should take reasonable steps to protect this information. While we try our best to safeguard your personal information once we receive it, no transmission of data over the Internet or any other public network can be guaranteed to be 100% secure.