MOBILE APP USERS
- In-app notification triggered to inform e-repair order is ready to be viewed.
- Users can “Accept” or contact the dealership if needed. If no action is required e-repair order can be classified for users reference only.
NON-MOBILE APP CUSTOMERS
- Users will receive e-repair orders via email with SMS notification.
- Users can “Accept” or contact the dealership if needed. If no action is required e-repair order can be classified for users reference only.
SERVICE ADVISORS
- No additional steps required as the WHIP platform will automatically receive the repair order details from CDK.
- Once an e-repair order is approved, service advisors will be notified in their WHIP Service web / app.