MOBILE APP USERS
- In-app notification triggered to inform e-invoice is ready to be viewed.
- Users can view and pay for the invoice in-app.
- If clarification required, user can either chat or call the service center
NON-MOBILE APP CUSTOMERS
- Customers will receive e-invoice via email with SMS notification.
- A stripe payment link will be included in the email for customers to click and pay online.
- If clarification required, customers could call the service center using the call icon shown in the email.
SERVICE ADVISORS
- No additional steps required as WHIP platform will automatically receive the invoice details from CDK.
- Once an e-invoice is paid, service advisors will be notified in their WHIP Service web / app.